To ensure a professional experience for all clients, the following policies apply to every appointment booked with OYINNSTOUCH.

1. Fees & Payments

• Booking Fee: A non-refundable booking fee is required to secure your appointment. This is deducted from your final balance.

• Premium Slots: Appointments booked before 10:00 AM incur an additional £20 charge.

• Final Balance: Must be paid in full upon completion of the service via debit card, credit card, or cash.

2. Cancellations & Rescheduling

• 48-Hour Rule: You must provide at least 48 hours’ notice to cancel or reschedule.

• Late Changes: If less than 48 hours’ notice is given, your booking fee is forfeited and a £10 rescheduling fee will apply.

• Refunds: Booking fees are strictly non-refundable under any circumstances, including accidental bookings.

3. Lateness & Attendance

• 15 Minutes Late: £10 additional fee.

• 30 Minutes Late: £20 additional fee.

• Discretion: If lateness disrupts our schedule, the stylist reserves the right to cancel the appointment. Your booking fee will be forfeited.

• Guests: To maintain a professional environment, we ask that you attend your appointment alone. Children under 12 must be supervised at all times.

4. Service Preparation

• Hair Drop-off: For wig services, hair must be dropped off at least 5 days before your appointment.

• Health: Please disclose any allergies or scalp conditions during your consultation. We reserve the right to refuse service if there is a health risk.

5. Media Consent

• Content Creation: By attending your appointment, you agree that OYINNSTOUCH may capture photos or videos of your service for social media and marketing.

• Opt-Out: Please inform your stylist upon arrival if you do not wish to be filmed.